RETURN POLICY

Last updated April 04, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not 100% satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels arrached.

RETURN PROCESS

To return an item, please email customer service at hello@theevercollection.com to obtain a Return Merchandise Authorization (RMA) number, place the item securely in its original packaging and include your proof of purchase, and mall your returns to the following address:

The Ever Collection
Attn: Returns
RMA#
2136 Deer Park Ave Suite 525
Deer Park, NY 11729
United States

Please note, you will be responsible for all return shipping charges. e strongly recommend that you use a trackable method to mail your return.

REFUND

After receiving you return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
hello@theevercollection.com